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The Support Ticket System is an adequately designed ticket managing PHP system that facilitates a great user experience for your Clients / Customers / End-User. Accessible by multiple Agents and Admins, this tool helps in managing tickets generated by Clients / Customers / End-User. By adequately managed support you can close the generated tickets.
- An effective dashboard with a graphical representation of categories and tickets. Get insight on several agents as well as open and closed tickets.
- Facilitates multiple admin usage
- Generates ease for clients in creating tickets
- You can add multiple agents to resolve queries
- End-user can chat with the agent
- Search tickets by a unique number
- Make custom your new ticket form
- Change the ticket status to in progress, on hold, or closed
- Maintaining personal notes for each ticket
- Create various categories for easy customer resolution
- Knowledge Base Module
- Multiple language access
- Wizard installation
- An expressive, elegant syntax using Laravel
- A user-friendly RTL experience for the customers using Arabic, Hebrew, and Urdu-like languages
- Built with Laravel 8
Salient Features of Support Ticket System
Ease in Ticket Generation
This tool facilitates clients to create tickets and attach files. They can select their query from a well-curated list of FAQs. On the successful generation of the ticket, the unique ticket id is created and the link is sent via mail to the client.
An Effective Dashboard
Get easy access to open and closed ticket statistics. A visual presentation of categories and a monthly generated ticket chart are presented.
Search Tickets
Customers can search for the tickets with their unique ticket id.
Manage Tickets
Add new tickets as and when required. Get a detailed list of all the generated tickets with their respective ticket IDs, categories, subject, status, and essential information. Edit them by adding a new response or changing the status with a simple click.
Maintain a Personal Note for each ticket
You can make notes for each ticket according to the need. This makes following up on queries easier.
Managing Categories
Create categories of the color you want for the easy management of generated tickets. Clients can select from a list of categories for their concerned problem. This makes resolving tickets much easier and simpler.
Chat with Agent
End-user can chat with the agent and the agent will give a response to the user query. For push notifications, we have added a pusher configuration.
Add Agent
Add new agents for giving support to your customer, Agent can see all tickets and give a response to them.
FAQs
Curate a detailed list of Frequently Asked Questions. This is very important for user convenience.
Knowledge Base Module
The Frequently Asked Questions are always convenient no matter what. What about the feature which adds more benefit to that?
Here, this Knowledge Base Module is helping you with the same. You can update the “Knowledgebase Category” according to your requirements and familiarity, and you can give a thorough description under the particular title.
Manage Site Settings
Update your site settings by adding a site logo and choosing a default front-end language. Manage your mail usernames, passwords, and mail encryption along with mail drivers, mail post, and mail host.
Email Notification
An email notification is sent to a client as and when a reply is provided. They can converse ahead if their ticket isn’t resolved.
Custom Ticket form
Stopping on any of the points? No worries. The custom ticket form has made the process of questioning easy and reliable. One can fill up the fields, upload the files/ images/ documents. Once you submit the ticket, a unique link has been generated for you for further communication which makes the whole process smooth.